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Call us : | 3970 8090 |
Account Opening

Who is eligible to open a commodity account with you?

Any individual who is major in age can open a commodity account with us.

Can I have more than one commodity account with you?

No. As per the Regulatory guidelines you cannot have more than one commodity account in the same name with the same broker. Hence, you cannot have more than one commodity account in the same name with us.

Passwords

I do not have my Login ID and passwords. How do I get them?

Once your commodity account is opened, a welcome kit would be sent to your registered mailing address. The welcome kit would contain your Login ID (user ID), Telephone ID and three passwords, ie Membership, Trading and T-pin passwords. Alternately you can also call Customer Service on 3970 8090 (local call) to request for the same.

What is the use of these passwords?

The membership and trading passwords are used to login to your online commodity account. At the time of the first login the website will automatically take you to the change password page post which the membership password expires /has to be changed every 180 days as per norms. New passwords should contain 8 to 12 alpha-numeric characters, preferably with at least one special character in it.

The T-Pin is a telephone personal identification number which helps you gain faster identified access to our Customer Service executives. It is also used to accessing the Dial-N-Trade department for telephonic order placements.

I have forgotten my Passwords. What do I do?

To generate the Membership & Trading password, click onFORGOT PASSWORD/ACCOUNT LOCKED?

Call Customer Service on 3970 8090 (local code) where an executive would generate a fresh password, which shall be sent to you either to your registered e-mail ID or couriered to your mailing address.

Generate Trading Password

Call Customer Service to generate a new one which will be couriered to your registered mailing address.

Generate T-pin

Call Customer Service to generate a new T-pin which will be couriered to your registered mailing address.

You could also write to us at support@skcomtrade.com from your registered email ID to generate any of the passwords.

My commodity account is locked. How do I unlock it?

As a security measure our system locks your account if you enter membership password incorrectly on consecutive attempts. This is just to ensure that miscreants are not able to access your account. Please click here to generate a new Membership Password .

How can I change my passwords and what do I do if they expire?

The membership password expires every 180 days hence please ensure that you change it regularly. The passwords should contain 8 to 12 alpha-numeric characters and at least one special character. Click here generate a new membership passwords in case it has expired or you would like to change it.

Trading passwords do not expire however it is best to change them too regularly through the same link provided above.

T-pin's can be changed /generated by calling our Customer Service numbers 3970 8090 (local call) and choosing option 1 on the IVR.

How do I change my Login ID?

The Login ID provided to you is unique and hence cannot be changed.

Why should I choose my password carefully?

Your password is more than just a key to your online account. If your password falls into the wrong hands, someone can easily impersonate you while online, sign your name to online service agreements or contracts, engage in transactions, or change your account information. So, choose your password carefully and then keep it safe from others

Profile and Plan Changes

How do I change my address?

In order to change the address in our records you will have to fill in the Client Master Form (Client Master Form) and submit it along with a copy of an address proof and a copy of a proof of Identity which needs to be verified with the originals from any of our branch or franchisee.

Any of the below documents may be submitted as Proof of Address:

  1. Photocopy of Ration card.
  2. Photocopy of Valid Passport (Page containing the date of expiry also to be attached).
  3. Photocopy of Voters Identity card.
  4. Photocopy of Valid Driving License (Page containing the date of expiry also to be attached).
  5. Photocopy of Landline Telephone. (Should not be more than 2 months old)
  6. Photocopy of Electricity bill. (Should not be more than 2 months old)
  7. Photocopy of Lease-License / Purchase Agreement.
  8. Photocopy of Bank Passbook.
  9. Photocopy of latest Bank statement. (Latest quarter ended).

Any of the below documents may be submitted as Proof of Identity:

  1. A copy of Passport.
  2. Voters Id Card.
  3. Driving License.
  4. PAN card with photograph.

Please note that in case you are providing a bank statement as address proof you need to self attest the same. Also the statement should be the latest statement bearing one quarter’s transactions. Your address along with the banks address needs to be mentioned on the statement provided. You need to submit an original signed cancelled cheque leaf along with the bank statement.

 Note: It is mandatory to fill in your Mobile No. & Email id in the Client Master Form. You may submit the necessary documents to our nearest branch or franchisee. (Contact us).

How do I add/change my bank details?

In order to link / Change a bank account to your sharekhancommodity commodity account you will have to fill in the Client Master Form ((Client Master Form) and submit the same along with a signed cancelled cheque leaf of the bank account that needs to be linked. Please ensure that the cheque leaf submitted for linking the bank account is a personalized one i.e. your name should be printed on the cheque leaf. In case the cheque leaf is not a personalized one then you will also have to submit a copy of your latest bank statement or a copy of the passbook along with a signed cancelled cheque leaf for linking the bank account. You may submit the necessary documents to our nearest branch or franchisee. (Contact us)

Note: It is mandatory to fill in your Mobile No. & Email id in the Client Master Form.

How do I change my email id and contact nos.?

You may change your email id and mobile no. in our records by following the below steps :

CHANGE IN EMAIL ID: Login to your account and select the link "My Profile" >> Select the sub-link "My Profile". Enter your new Email Id. Post entering your new email id you will receive an intimation of an email id change request on both your old email id and new email id. However you will get an option to "Click Here" in your new email id which will be a step for verifying your new email id. Post verification of your new email id via the above step, your email id will be changed in our records within 7 working days.

Please note the change in email id will take place only if the email id does not exist in our system else the same would be rejected.

CHANGE IN MOBILE NO: Login to your account and select the link "My Profile" >> Select the sub-link "My Profile" Enter your new Mobile No. Post entering your new mobile no you will receive an intimation of mobile no change on both your old and new mobile no. However, you will also receive a Txn Code and a Txn Id on your new mobile no. You will need to enter the Txn Code and Txn Id received on the new mobile o in the "My Profile" section online. This would serve as a step for verifying your new mobile no. Post verification of your new mobile no via the above step, your mobile no. will be changed in our records within 7 working days.

Alternatively, you may also change your email id and mobile/ contact nos. in our records by filling up the Changes in Client Master Form and submitting the same to any of our nearest branch. (Client Master Form). (Contact us)

How do I change my Signature in your records?

In order to update your signature in our records you will need to:

  • Submit a duly signed Change in Signature Form.
  • Furnish an Identity proof of the holder along with verified stamp from any of our branch/franchisee.
  • Your banker should duly attest the new signature. (Bank Verification Stamp along with designation & code number needs to be clearly mentioned).
  • Reason for change in signature needs to be specified.

Brokerage and Taxes

What is the brokerage being that you charge on trades? Are there any other charges that I need to pay when I trade?

The Brokerage Charges are calculated as under:-

  • Commodity

Commodity
First Leg (Intraday)0.10%
Second Leg (Intraday)0.02%
Any Other (Except Intraday)0.10%
Other Charges
Type of ChargesFutures ( % )Remarks
Service Tax ( Inclusive of Education Cess & Higher Education Cess ,(SBC) Swach Bharat Cess,(KKC) Krishi Kalyan Cess) 15% Charged on Brokerage + Transaction Charges + SEBI Turnover Fees + (SBC) Swach Bharat Cess + (KKC) Krishi Kalyan Cess
Transaction Charges (Inclusive of SEBI Turnover Fees)MCX (Non-Agri)- 0.0023%
MCX (Agri)- 0.00095%
NCDEX List A Commodity- 0.0037%
NCDEX List B Commodities - 0.00145%
Charged on Total Traded Value
Stamp Duty Charged on the basis of state mentioned in the Address
CTT - Commodities Transaction Tax
Only Sell Transaction( Non- Agri commodity ) MCX - 0.01%
NCDEX - 0.01%
Charged On Scrip wise Weighted average price
The rate shown in the contract is the weighted average rate of all the trades for scrip which is rounded off to two decimal points, whereas the calculations will be derived by rounding off to four decimals.

Where can I check my brokerage structure?

Where can I check my brokerage structure?

Login to your account >> "Reports">> "Transaction Report" >> "COMMODITY" >> "Brokerage Structure".

Order Placement

How do I place orders?

In order to place an order you need to follow the below steps:

WEBSITE: Enter your login credentials and select the drop down "Trade Now" click on Trade Now > Classic > Enter the login id, membership and trading password > New Order Form > Fill the Order Form > Enter the Trading Password > Place New Order.

COM TIGER: Enter the login id, membership and trading password > Select the Scrip > Right Click and Select Buy / Sell / Short Sell> Fill the Order Form > Place New Order.

SHAREKHANCOMMODITY MINI: mini.sharekhancommodity.com > Trade Now > Enter the login id, membership and trading password > Trade Now > Select the scrip > Fill the Order Form > Place Order.

Click here for an interactive one to one demo session on our Trading Products

How do I check order status?

You can check the status of your orders placed online by following the below steps:

COM TIGER: Login >> Reports >> Commodity >> Orders.

WEBSITE: Login >> Reports >> Commodity >> Order.

Can I modify /cancel orders? If yes how?

Yes, you can modify/cancel an order at any time before it is fully executed. You can do this by accessing the Order Book page and clicking on the hyperlink for "Modify" or "Cancel" against the order which you wish to modify/cancel. However, you cannot modify/cancel your order after it is fully executed. In case the order is partly executed, only the unexecuted portion of the order will be modified/cancelled.

How do I know if my order is executed?

The trade executions are confirmed online and the trading history is updated immediately under the order book page as "Executed" or "Partly Executed" . You can view the details by clicking on the link "Trades". The contract note will be sent to you by e- mail at the end of the day.

WEBSITE: Login >> Reports >> Trade.

COM TIGER: Login >> Commodity.

Can I place an order when the market is closed?

No

TRADING SESSION

Commodity Market 1000HRS - 2330HRS

Note:

  1. Exchange timing may change as per the regulator's circular.

What does it mean when my order status shows as "freezed"?

Whenever any order is placed beyond the % price band decided by exchange then the order gets freezed.

Settlement

Is there a late payment charge in case I do not clear my dues in time?

Yes, you are charged at 18% per annum for the delay in pay in, in case your account runs into debit. You can access the Delay Payin Charges report online from the link mentioned below:

Website: (Classic/Fast trade) = Enter your login credentials and select the drop-down "Trade Now ==> Reports ==> Transaction Reports --> Others -> Delay Payin Charges.

COM TIGER: Login --> Reports ---> Transaction Reports --> Others -> Delay Payin Charges.

COMMOBILE : Login >> Reports >>Transaction Reports --> Others -> Delay Payin Charges.

SHAREKHAN COMTARDE MINI : Login >> Reports >> Transaction Reports --> Others -> Delay Payin Charges.

Margin, Funds and Account Balance

How do I transfer funds from my bank to my commodity account?

In order to transfer funds from your bank account to your commodity account online you will need to follow the below steps:

  • Enter your login credentials and select the drop down "Trade Now" and "Login" in your account.
  • Select the section "Accounts".
  • Select the sub-link "Cash Transfer" from the sub-heading "Funds".
  • Enter the amount you need to transfer to your Trading account.
  • Select the Bank from which you wish to transfer the funds.
  • Enter the Trading password and Click on “Move Cash” You will be directed to your bank website wherein you will need to enter your bank id and password. The system will ask you for a confirmation for the funds transfer transaction, Post confirming the request your funds would be credited to your Trading account instantly.
  • You can also avail the facility of transferring the funds via NEFT/RTGS from your mapped bank in Trading account.

Note: sharekhan comtrade has a tie-up with 6 banks for online transfer of funds. These banks are HDFC, IDBI Bank, Axis Bank  Yes bank, ICICI bank and Kotak Mahindra Bank.

How do I transfer funds from my bank account to my Commodity account?

In order to transfer funds from your bank account to your Commodity account online you will need to follow the below steps:

  • Enter your login credentials in Com Tiger.
  • Enter the "Links" section and select from the drop down "Fund Transfer".
  • Enter the amount you need to transfer to your Commodity account.
  • Select the Bank from which you wish to transfer the funds.
  • Enter the Trading password and Click on "Move Cash".

Note: sharekhan comtrade has a tie-up with 6 banks for Commodity online transfer of funds. These banks are HDFC, Axis Bank, ICICI bank, IDBI, Yes bank and Kotak Mahindra Bank. In case your account is not linked with any of these bank accounts (refer to q 4b)

From which bank can I transfer funds to my commodity account?

sharekhan comtrade has a tie-up with  6 banks for online transfer of funds. These banks are HDFC, IDBI Bank, Axis Bank, Yes bank, ICICI bank and Kotak Mahindra Bank.

In case you are having a bank account with any of the above banks you may get the same linked to your commodity account and avail the facility of online transfer of funds.

In case you are having a bank account with any of the above banks you may get the same linked to your commodity account and avail the facility of online transfer of funds.

Can I link more than one bank to my commodity account?

Yes, you can link as many bank accounts as you wish to your commodity account.

How much time does it take for funds to be credited to my commodity account?

When you transfer funds online from your bank account to your commodity account the same would be credited to your account instantly.

have transferred funds but cannot see it in my account. What do I do?

As the funds transferred by you have not been credited to your commodity account yet you are requested to contact our Customer Service on (Local STD Code) 3970 8090. Alternatively, you may send us an e-mail for the same on support@skcomtrade.com or visit us on chat with the transaction details of the funds transferred by you.

The below transaction details would have to be provided by you in case of a funds transfer failure so as to enable us to check and process your transaction:

  • Bank Name
  • Bank Reference No
  • Transaction Date
  • Amount Transferred

What are the possible reasons for fund transfer failures?

At times funds may not get credited to your commodity account instantly due to either of the following reasons:

  • Problem with the internet connectivity.
  • Problem with the gateway during the transfer.

How do I check my account balance?

TRADING LIMIT:

  • WEBSITE: Enter your login credentials and select the drop down Reports >> Commodity >> Margin.
  • COM TIGER: Login to Com Tiger >> Reports >>> Commodity >> Margin

CASH BALANCE:

  • WEBSITE: Enter your login credentials and select the drop down Reports >>Transaction Reports >> Commodity >> Ledger Summary.
  • COM TIGER: Login to Com Tiger >> Reports >> Transaction Reports >> Commodity >> Ledger Summary.

How much margin do I require for trading?

Margin requirement would depend upon the scrip margin which is pre decided by our risk & compliance team.

How do I check my withdrawal cash balance?

  • WEBSITE: Enter your login credentials and select the drop down Reports >> Transaction Reports >> Commodity >> Ledger Summary.
  • COM TIGER: Login to Com Tiger >> Reports >> Transaction Reports >> Commodity >> Ledger Summary.
  • COMMOBILE : Login to COMMOBILE>> Reports >>Transaction Reports >> Commodity >> Ledger Summary.
  • SHAREKHAN COMTARDE MINI :Login to SHAREKHAN COMTARDE MINI >> Reports >> Transaction Reports >> Commodity >> Ledger Summary.

Withdrawal fulfillment is subject to availability of clear funds taking into consideration upcoming payment obligations.

What is the minimum balance required to be maintained in my account?

You do not require to maintain any minimum balance in your account. However ensure that your account is not running in a debit else you would be liable to pay delay –in-payin charges (Interest) @18% p.a. Also note that the position held by you would be auto squared off in case of non-payment of dues on timely basis.

Can I deposit a DD/ Cheque in order to deposit funds in my commodity account?

You can deposit a Cheque/DD however the same should be of the bank account linked to your commodity account. The Demand Draft should be issued in favour of Sharekhan Comtrade Pvt  Ltd. Also, mention the Customer Id on the reverse of the DD. Please ensure to submit the DD covering letter (DD Covering Letter) along with the Demand Draft so as to enable us to provide you with the credit .You can deposit the same at any of our nearest branch.(Contact us)

How do I withdraw cash from my commodity account?

Inorder to place a withdrawal from your commodity account you need to follow the below steps:

  • Login to your account >> Select the link "Accounts" (Withdraw Cash) >> Select the sub-link "Funds" -> "Withdraw Cash" >> Enter the amount that you wish to withdraw >> Select the mode of payment >> Enter the Trading Password and click on "Withdraw Cash"

Note:

  • Withdrawals placed before 1000 HRS from Monday - Saturday shall be processed on the same day by afternoon.
  • Withdrawals placed before 1400 HRS from Monday - Friday shall be processed on the same day by evening. Withdrawals would be processed provided there are sufficient funds taking into consideration upcoming payment obligations.

How do I check the status of my withdrawal?

In order to check the status of your withdrawal you will need to check your account balance. In case your withdrawal is fulfilled it would be updated in the Ledger Summary as the amount withdrawn would be deducted from your cash balance. However, if your withdrawal is pending and not fulfilled it would reflect in your limit statement as "Pending Withdrawal Request".

Can I cancel a withdrawal requests which is already placed from my end?

In case you wish to cancel the withdrawal request placed by you, you will have to call Customer Service on (Local STD Code) 3970 70 8090. Else you may even write to us on support@skcomtrade.com or visit us on Chat and we shall assist you accordingly.

What are the different modes of payment in case I place a withdrawal request?

The different modes of payment for withdrawals placed are Cheque / Online Funds Transfer

In case you opt for payment via Cheque the same shall be sent across to your correspondence address in our records which you will receive in 3 – 4 working days from the date of fulfillment of withdrawal.

In case you opt for an online transfer of funds to your bank account the same shall be credited to your bank account within 24 hours.

Under what circumstances will my withdrawal request be refused / rejected?

Your withdrawal request will be fulfilled subject to availability of clear cash funds taking into consideration upcoming payment obligations .i.e. in case you have done a transaction and you have an obligation of payment which is higher than the clear cash available in your account, the withdrawal request placed by you will be rejected.

Heat Map

What is Heatmap?

The heatmap gives a graphical Colourful view of commodities performance in the markets today.
Heatmap translate raw, complex financial data into visual maps by presenting live, colourful pictures that dynamically change in real time.
The colours of the heat map are indicative of performance of the commodities.
Red colour indicates negative returns and green colour indicates positive returns, the colours become darker as the returns become more negative or more positive respectively.

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